Frequently Asked Questions

Registration

Frequently Asked Questions

  1. Why do I need to register to use this website? Healthy Wealthy Wise provides access to the most up-to-date information about your fringe benefits. This includes medical claims and retirement plan balances. Registration allows us to verify the identity of every individual requesting this highly confidential information. During registration, you're required to create a username and password, which are the keys that unlock the online vault containing your personal information. No one can access your information without them.
  2. Who can register for this website? This is a website for carpenters and family members with fringe benefits provided by Carpenters Trusts of Western Washington. This includes journeymen, retirees and apprentices. You must be a participant, spouse or dependent over the age of 13 to use this website.
  3. Can I register if I am an apprentice? If you are enrolled with Carpenters Trusts and have hours reported, click here to register. If you are a participant but have not submitted your enrollment forms, download them here and mail your completed forms to Carpenters Trusts.
  4. What information is required for registration? Healthy Wealthy Wise requires specific information to verify your identity. For your security, we want to be sure that it's a customer who wants to register and not someone trying to impersonate you. Here's what we need to know:
    1. Participant's name
    2. Participant's date of birth
    3. Participant's Member ID or Aetna ID
    4. Spouse/dependent's name (if applicable)
    5. Spouse/dependent's date of birth
    A working email address is also required for registration.
  5. Can I use my last PIN number to register? No. Healthy Wealthy Wise does not accept PINs.
  6. Is a Social Security Number required to register? No. Healthy Wealthy Wise does not accept Social Security Numbers (SSN) for registration. The website will never ask for your SSN.
  7. Why is an email address required? Email will be used to confirm your Healthy Wealthy Wise registration. You will receive an email from info@ctww.org with instructions that must be followed to complete your registration. You will not be able to use Healthy Wealthy Wise until you respond.
  8. My spouse and I share an email address. Can each of us use this email address to register? No. Your email address must be unique—it cannot be identical to the email address of another registered user/family member. You'll need separate registrations with different email addresses.
  9. Your site requires teenagers to complete their own registration. Can they use the same email address? No. They must complete separate registrations with different email addresses.
  10. How will my email address be used? Email is used to confirm your registration. Once registration is complete, your email address is the username to enter when you log in to Healthy Wealthy Wise. If you agree to eCommunications, you'll receive email alerts when electronic documents and messages from Carpenters Trusts are ready to be reviewed. Notices, news and other general information also will be sent via email. Please note: Emails sent to your regular email account will never contain protected health information (PHI) or any other confidential information. In addition, Carpenters Trusts will never sell your email address or use it for any purpose other than communicating with you about Carpenters Trusts services and programs.
  11. I did not receive the confirmation email. What should I do? The email will be sent from info@ctww.org. If the email does not appear in your inbox, it may be necessary to adjust the settings of your spam-blocking software. It's also a good idea to add info@ctww.org to your address book.
  12. What happens if I do not respond to the verification email sent by Carpenters Trusts? Your registration will be encrypted and stored until you respond to the email. However, you must respond within 24 hours. Otherwise, your registration will expire and you will have to complete the process again. Contact Carpenters Trusts (800-552-0635) to request a new registration. Do not re-register until your initial registration expires.

If you don't find an answer to your question, just give us a call (800-552-0635).

Last updated: 5/9/2016

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Security

Frequently Asked Questions

  1. Is Healthy Wealthy Wise a secure website? Yes. This portion of our website uses SSL technology, which is an industry standard method for establishing an encrypted link between a web server and your web browser. This link ensures that all data passed between the web server and your browser remains private and secure. SSL is used by millions of websites to protect online transactions with their customers. To learn more, watch this video: Secure Websites in Plain English.
  2. How does Healthy Wealthy Wise keep my information safe and private?
    1. Registration: The website requires registration to verify the identity of every user. If you are not a participant or dependent with fringe benefits from Carpenters Trusts, you will not be allowed to register.
    2. Username and password: During registration, you'll create a username and password that will need to be entered any time you want to access your benefits information on the website. No one will be able to access your information without your username and password.
    3. Security questions: Carpenters Trusts will not share password information with anyone, for any reason. This includes participants and dependents who forget their passwords. Two security questions must be answered correctly in order to reset a password. If answered incorrectly, your registration will be cancelled and you will have to complete a new registration.
    4. Privacy controls: Protected health information (PHI) and other personal information are not shared with family members without your permission. The site allows family members to request viewing permission, grant or deny requests, and change sharing preferences at any time.
    5. Secure email: Email is the weapon of choice for hackers. They pose as someone you trust (a contact in your address book, for example) or a company you trust (such as a bank) and try to convince you to disclose private information. Emails with links are particularly harmful. That's why we insist on using Message Center—a secure and encrypted messaging tool—when communicating personal information to participants, spouses and dependents. If you give us permission to use your email address, it will be used only to send general information and never include personal information.
    6. Automatic sign off: If you forget to sign out, the website will do it for you when there is no activity on the site for a certain period of time. This is particularly useful if using a public or shared computer.
  3. What should I do if someone steals my password? Your username and password are the keys that unlock your personal information, so it's important to respond immediately when you believe another party has access to them. Here's what you can do:
    1. Change your password. Log in and go to My Profile to change your password. This will cancel access privileges for the old password.
    2. Call Carpenters Trusts (800-552-0635) to reset your account. This will cancel your current registration. You'll need to complete a new registration before you can access your information. Your personal information will not be deleted if your account is reset.
  4. If I forget my password, can I call Carpenters Trusts or request it by email? No. Carpenters Trusts will not provide password information to you by phone, email or any other form of communication. We do not and will not give password information to anyone-including you, the registered user. This is for your security. If you forget or lose a password, you'll need to correctly answer two security questions. If the questions are not answered correctly, you will have to cancel your old registration and complete a new one. This will only take a few minutes of your time. Call Carpenters Trusts (800- 552-0635 during normal business hours) for assistance.

If you don't find an answer to your question, just give us a call (800-552-0635).

Last updated: 5/9/2016

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eCommunications

Frequently Asked Questions

  1. What is eCommunications? It's a paperless alternative to receiving benefits information from Carpenters Trusts. eCommunications (electronic communications) gives you the option of accepting electronic delivery of important documents through the Healthy Wealthy Wise website. These include medical explanations of benefits (EOBs), quarterly benefit statements, plan booklets, plan summaries, announcements, notifications, and newsletters. To access your documents, log in with your username and password. When you log out, your electronic documents are securely locked away until you need them again. Healthy Wealthy Wise permanently stores your documents to prevent you from losing or accidentally deleting something important.
  2. How does eCommunications work?
    1. Sign in with your username and password.
    2. On the Dashboard page, click My Documents to see electronic versions of documents normally sent by mail.
    3. When a new document is placed in My Documents, a message will appear in Message Center to let you know it's there. The message will contain a link to the document.
    4. If you authorized eCommunications, an alert message will be sent to your email address any time there is a new message or document waiting for you. The message will be sent from info@ctww.org. This email will not include any personal information or a link to the document or message. It is simply an alert. Sign in to Healthy Wealthy Wise to access the document or message.
    5. Message Center offers encrypted, two-way electronic messaging, so it's safe to use when you want to send protected health information (PHI) or anything confidential to Carpenters Trusts.
  3. How do I use My Documents? This is a section of the website for receiving and storing electronic versions of documents normally sent by mail. These include explanations of benefits (EOBs), quarterly benefit statements, notices, forms and other documents. My Documents allows you to save documents to a hard drive or other storage device if your system has the right equipment. Likewise, you can print the documents if you have access to a printer. The one thing you can't do is delete them.
  4. How do I use Message Center? Use Message Center for private and secure two-way communication between you and Carpenters Trusts. It is suitable for general information as well as protected health information (PHI) and other personal information. Messages can be archived but never deleted.
  5. Why do I need to sign in to get my documents? Why can't I get all of my information by email? Like keys to a safe deposit box, your username and password prevent other individuals from accessing or stealing your important documents. Signing in also gives you access to Message Center, which offers encrypted email messaging between you and Carpenters Trusts. Regular email does not meet our standards for security and privacy, so it is only used to send general news and alerts.
  6. How do I enroll? Sign in with your username and password, then click My Profile and look for the eCommunications option under Change/Update Settings.
  7. I authorized eCommunications, but I am still getting printed documents in the mail. Why? At this time, only explanations of benefits (medical), quarterly benefit statements (retirement), plan booklets, plan summaries, announcements, notifications and newsletters are available in paperless format. Other communications will continue to be sent in printed form (by mail) until electronic delivery is available.
  8. Why can't I delete electronic documents and messages? Our objective is to provide every participant and dependent with an archive of Carpenters Trusts documents. By not allowing documents to be deleted, we can verify that the documents were delivered electronically.
  9. I don't want anything sent to Message Center or My Documents. How do I shut them off? Electronic delivery cannot be turned off. All users receive electronic delivery of documents and messages, regardless of whether they authorize eCommunications.
  10. I did not authorize eCommunications, so why am seeing online versions when I sign in? All users automatically receive electronic messages (in Message Center) and electronic documents (in My Documents). You'll receive these communications whether you authorize eCommunications or not. You'll be getting two versions of everything-a printed version and an electronic version. If that seems like overkill, please consider changing your preference so mail delivery can be discontinued altogether. Federal law requires us to obtain your permission before replacing printed materials with online versions.
  11. If I authorize eCommunications, can I go back to receiving documents by mail? Yes. You can change your preference at any time and for any reason.

If you don't find an answer to your question, just give us a call (800-552-0635).

Last updated: 5/9/2016

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