ID Cards and Claims
Aetna/Carpenters ID cards
Carpenters who are currently eligible for medical benefits will receive Aetna/Carpenters ID cards by mail. If you do not receive your cards by June 1, contact Carpenters Trusts to speak with a Customer Service Representative. Take your new card to your next appointment so the provider can update your insurance information.
Claims
Carpenters Trusts is still the place to call with questions about medical, vision and prescription claims (contact). But here's an important change: All medical and vision claims must be sent to Aetna for dates of service on or after June 1, 2015. To file a claim not already submitted by your provider, complete an Aetna medical claim form or vision claim form and mail to the address printed on the back of the Aetna/Carpenters ID card. Do not send claims to Carpenters Trusts.
Reminders:
- Dental and orthodontia claims should still be sent to Delta Dental of Washington.
- Prescription medication claims should still be sent to Express Scripts.